Privacy Policy

Your privacy matters to us. Here's exactly how we handle your information.

Overview

Bespoken Word is a Melbourne copywriting business. We take your privacy seriously and are committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy explains what information we collect, why we collect it, and how we use it.

What information we collect

We collect personal information in the following ways:

Contact form submissions
When you reach out to us via our website contact form, we collect your name, email address, and any details you include in your message. This information is used solely to respond to your enquiry.

Email newsletter
If you subscribe to our newsletter, we collect your name and email address. You can unsubscribe at any time using the link included in every email we send.

Website analytics
Our website uses Google Analytics to help us understand how visitors use our site. This tool collects anonymised data such as pages visited, time on site, and general location (country or city level). It does not identify you personally. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

How we use your information

We use your information to:

  • Respond to enquiries and communicate with you about our services
  • Send you our newsletter (only if you've opted in)
  • Improve our website and understand how people find and use it

We do not sell, trade, or share your personal information with third parties, except where required by law or as necessary to deliver our services (for example, our email platform).

Third-party services

We use the following third-party tools that may process your data:

  • Google Analytics — website analytics (Google's privacy policy applies)
  • MailerLite — newsletter delivery

These services have their own privacy policies, and we encourage you to review them.

Data storage and security

Your information is stored securely and we take reasonable steps to protect it from misuse, loss, or unauthorised access. We retain your data only for as long as necessary to fulfil the purpose for which it was collected.

Your rights

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct any inaccurate information
  • Request that we delete your information (where applicable)

To exercise any of these rights, contact us.

Cookies

Our website may use cookies to support basic functionality and analytics. You can disable cookies in your browser settings, though this may affect your experience on our site.

Contact us

If you have any questions about this policy or how we handle your information, please get in touch.

Last updated: May 2026